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Frequently Asked Questions
Can we customize our brand and get market support?
Yes. We welcome customization. Please inform us of your detailed market demand, and we will discuss and propose helpful suggestions to find the best solution for you.
What are your terms of payment?
Usually, we accept T/T and irrevocable L/C at sight. For regular orders, we require a 30% deposit and full payment before delivery.
What is the lead time for samples and mass production?
Generally, samples take 5-7 days. Bulk orders typically take 10-25 days, depending on the specific order quantity.
How do you handle packing for fragile items?
We pack goods in neutral cartons. For fragile items, we create wooden frames for extra protection and can also accommodate specific packing requirements.
How do you solve quality problems after sales?
Simply take photos of the problems and send them to us. We will provide a satisfied solution within 24 hours after confirming the issue.
Are you a manufacturer or a trading company?
We are a professional manufacturer. You are welcome to visit our production facilities at any time.